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Please note that refunds may not be available for games from which you have been banned or if you have otherwise violated any of Ubisoft’s terms (for example, our Terms of Use, Terms of Sale, or any Code of Conduct. Please contact your retailer to learn more about their refund and exchange policies. Ubisoft titles purchased through 3rd party retailers are subject to their respective store policies and will need to be refunded directly through them. Ubisoft cannot provide refunds for purchases made outside of the Ubisoft Store. You can choose to be refunded with a voucher redeemable on the Ubisoft Store, or with Ubisoft Wallet funds when/if the Ubisoft Wallet is available in your country.įor more information, please visit our dedicated article. Products purchased using non-refundable payment methods, such as PaySafe Card, PagoEffectivo,OXXO etc., are not refundable to the original payment method. Refund For purchases made with Non-Refundable Payment Methods In such case, you can always request a refund after the delivery of the product within the 14-day/2-hour refund period. After this period, we might not be able to cancel your pre-order as we have started preparing the shipping. *Please note that for physical pre-purchases, you can cancel your order up to 30 days before the official release date. In both cases, you can follow the “How to request a refund process” above to submit your refund request. The standard 14-day/2-hour refund period also applies, starting on the game’s release date. When you pre-purchase a title on the Ubisoft Store, you can request a refund at any time before the release of that title. Other Refunds: Refunds For Pre-Purchased Titles (Pre-orders) Please note that some products are not eligible for the automatic refund request process. If you experience any issues during this process, reach out to our team for further support here. Please note that the time it takes for the refund to reach your account depends on the chosen payment method. Your refund request will be processed as soon as possible.


Locate the order you want to refund and select View order details.Hover over your profile picture in the top right of the screen and select My orders.Sign in to your Ubisoft account on the Ubisoft Store website if you have not done so yet.Use our automatic refund request tool via your Account Management Page.To request a refund, you have several options:
Ghost recon wildlands download refund how to#
You can do so here How to Request a Refund Should your Ubisoft Wallet Balance be $10 USD or less, or $5 CAD or less you are entitled to ask for a refund of that Ubisoft Wallet Balance. Unless required by law, funds added to your Ubisoft Wallet are non-refundable. Refunds For Digital Console Keysĭigital console keys are immediately delivered to you after purchase and therefore are non-refundable. If you want to cancel your subscription, you can do so at the cancellation will be effective at the end of the billing cycle in which you cancel. Please note you cannot be refunded for your current billing cycle.
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You have an immediate full access to the content of the subscription once you have subscribed. Please note that this content is not refundable after purchase. Virtual currency packs purchased on the Ubisoft Store become automatically available in the game after purchase. Refunds For DLC and Season PassĬontent that is automatically available in a game after purchase (including DLC and Season Passes) is not refundable once the purchase is made. You can request a refund for a Ubisoft Connect game within 14 days of your purchase and with less than two hours of playtime.
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Digital Content Refunds For Ubisoft Connect PC Games
